Buying or Laying Turf can seem like a big and daunting task, however, when explained it's much easier than you may have thought. Take a look through these commonly asked Turfing questions, covering Delivery, Ordering, Cancellations and Refunds. If you have any questions that are left unanswered, please use the button below and get in touch!
We deliver Turf through Tuesday to Friday using our Standard and Next Working Day delivery options.
We do! With Saturdays being a non standard delivery day for the Hauliers, there is an increase in the Delivery Charge, which will be displayed before the order is processed (you will need to select the Saturday delivery option in the checkout).
For near all of our deliveries we use an 18 Tonne Curtain Sided Vehicle, which is slightly wider and larger than a Bin Lorry. If you have access concerns, please reach out to us and we can find out if we could deliver to you!
We deliver on a large 18 ton curtain sided vehicle.
Delivery is made on pallets using a tail lift offload and a manual pallet trolly.
We do not offer a HIAB or crane offload.
We require a smooth level surface to deliver onto and can only guarantee a kerbside delivery.
For more deatiled information on our turf deliveries, please see our delivery details page.
It's always helpful to have someone available to take delivery. However, assuming there is sufficient access, for our 18 tonne curtain sided vehicle to offload using a pallet trolley, then we can leave it without a signature.
If you are in an area where Kerbside delivery can't take place, please contact us before placing your order.
Our Prices do not include the Delivery Charge. However, the majority of postcodes, have no Delivery Charge.
As of right now, the Nationwide Delivery Service that we use, only offfers an AM booking system. For £15, we can book a Delivery for a AM Time Slot(9am to 1pm).
With our checkout system, you are prompted to choose a Preferred Delivery Date, which will give us a guideline for when you would like your delivery. We will always try our hardest to deliver on your preferred delivery date.
There is an order cut off for both Topsoil and Turf and this would be 1pm. The reason for this, is that, our Nationwide Delivery Network will be loading the goods for Next Day Delivery after this point, so, they cannot accept any new orders. Therefore, we couldn't cut any more Turf for that day!
A Turf order can be cancelled with a full refund, if the goods haven't been cut by our farm yet.
Due to Turf being a living product, we cannot provide a refund if an order is cancelled, as this item won't be resold.
Very occasionally, we cannot meet the Preferred Delivery Date. With this being said, we do our best to deliver your goods within the 4 Working Day Delivery Window that is, our Standard Delivery Service.
If we exceed 4 Working Days Delivery, then we can refund you the delivery fee (if applicable).