TURF | Frequently Asked Questions
Buying or Laying Turf can seem like a big and daunting task, however, when explained it's much easier than you may have thought. Take a look through these commonly asked Turfing questions, covering: Delivery, Ordering, Cancellations and Refunds. If you have any questions that are left unanswered, please get in touch.
If the goods have been collected from the delivery destination and returned to us - We will refund the goods, once we have confirmed the goods are back with us. This usually takes one working day. After that, for the majority of banks, it would take between 48-72 hours, for the refund to be processed and show on your account statement and account.
Very occasionally, we cannot meet the preferred delivery date. With this being said, we do our best to deliver your goods within the 4 working day delivery window that is, our standard delivery service.
If we exceed 4 working days delivery, then we can refund you the delivery fee (if applicable).
If the product is eligible for Next Day Delivery (Which can be found on the Products Delivery Details), and it is ordered before 1pm, with the delivery date being a Weekday, yet is missed, we can refund the difference between Next Day Delivery and Standard Delivery.
Please Note: Turf cannot be delivered on a Monday, meaning Friday's Next Working Day Delivery would be Tuesday.